When I had first visited Shivalik Nissan, Pune in the month of October, I was not sure that I would buy a car from them. The service was satisfactory but not up to the mark. After visiting 2-3 car dealers, I finally chose them as they were close to my home.
The moment I entered their showroom, I was impressed to see a clean showroom which was not the case during the first visit. A plus point! Next, a soft spoken employee attended me and handed me few brochures. They contained all the ongoing offers on the available cars as it was a festive season. The offers were quite attractive and I decided to go for one of them. He showed me the car model and gave me details about the offer.
The next week, I booked the car under the same offer with them. Everything during the payment process was transparent to me and I was satisfied with it. The car is also very nice and I am glad I bought it!
Not a good experience. The car I wanted was unavailable but they promised me that they would arrange it in a matter of few days. I visited the store 3 times after that in 15 days and the car was still not available.
The staffs in the store were well informed and very polite. They approached me nicely and showed me cars only according to my preferences. The service quality was top class and I loved the professionalism of the staffs.