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FAQ

Important: We do not accept any money or advertisement to manage reviews on Cargully.com. On this website, only genuine reviews are allowed and displayed in real manner.

How do I write a CarGully Review?

Copied below are step-by-step instructions for customers to post a Review on CarGully:

Please follow the steps below to post your CarGully review:

  1. Go to http://www.cargully.com
  2. Enter the name of your dealership to bring up the dealer’s listing, or search for your dealership by entering the brand and city and clicking “Search”
  3. Click the name of the dealership in the search results.
  4. Select whether or not you would recommend this dealership to others.
  5. Describe your experience with the dealership, using 25 words or more.
  6. Enter ratings from 1 (worst) to 5 (best) for the categories provided, if applicable.
  7. Click the “Important” checkbox that you agree to our Terms of Use.
  8. Click “Save”. 

Please note – If you are an unregistered user, after submitting a review or after creating an account on CarGully, you will receive a confirmation email with login details. If you do not receive the confirmation email, please contact info@cargully.com.

I forgot the password for my CarGully account, what do I do?

If you have forgotten the password for your CarGully account, you can click here to go to our password reset page - just enter your username and a new password will be sent to you.

How can I change my password once I have logged in to my account?

If you are already logged in to your account, click on your username displaying at the top of the computer screen. Click on that and go to your profile. Update your password using ‘Change Password’ option.

How can I submit questions about CarGully, or contact CarGully Support?

To contact CarGully Support, please click here and use the provided contact form.

Why do I need to register for adding a dealer review?

Registering a CarGully account allows you to view and respond to any messages that are submitted to you regarding your review. Additionally, requiring that all reviews go through the verification process of being registered to an account helps us to ensure that all reviews displayed on CarGully are legitimate. 

What do you do with the information you collect during registration?

Once we have received the information you provided to us during registration, it gets stored in our database. Your screen name is visible along with your review on the Dealer Review page, but your email address is never disclosed, even when someone uses the message feature. We do not sell, lease, rent or license your information to anyone. We may, however, disclose your identity if we feel it is necessary to protect our business or to satisfy any law, regulation, government request or private subpoena.

Do the public or private messaging options give away my user information?

No. The initial email and all consequent emails get routed through CarGully's system, which provides anonymity. The only email address on a visible during the messaging process is a CarGully email address.

If I am having trouble getting attention from my dealer, can CarGully help?

While we wish would could directly help resolve any issues, CarGully is a review site, and does not mediate disputes or become involved in conflict resolution. However, our Active Dealers take reviewer concerns very seriously and can message a reviewer in an effort to resolve any issues, so if you have written a review about a problem you experienced, make sure to check Dealers profile page and your email for a follow-up message.

Do you have a vehicle lot or sell cars?

CarGully is not a dealership, nor are we affiliated with one, and we do not sell cars. However, if you are looking for a used vehicle, you'll want to take a look at our Cars For Sale page for listings of cars for sale in your area.

Does your site have Pop-Up Ads or SpyWare?

Absolutely not! CarGully is committed to providing the best user experience possible, and that includes making sure that our site is free from harmful or offensive content. However, there are classified ads.

Who can write a dealer review?

Anyone who is not currently affiliated with a car dealership, or has not worked for any car dealership in the past 5 years can write a review provided he/she has had first hand experience with the dealership. An example of someone who cannot write a review: Salesman A, who is an employee of Dealer A, buys a car from Dealer B. Even though Salesman A does not work for Dealer B, he cannot write a review of Dealer B since he is an employee of a car dealership. Other examples of persons not permitted to write a review include spouses and immediate family members of dealership employees. Please see our Terms of Use for information.

Who can respond to reviews?

The only two parties that may respond to a review are the author of the review and the dealership that is the subject of the review.

What can a dealership write in a public response to a review?

A dealership’s response is subject to our Terms of Use.

What happens if someone affiliated with a dealership writes a review?

If CarGully determines that someone affiliated with a car dealership has written a review, the review will be removed, and both the reviewer and dealership notified of the violation of our policies. In instances of continued fraudulent review activity, CarGully may, in its sole discretion, place a note on the dealership's review page notifying readers that the dealership has not complied with CarGully’s Terms of Use. The dealership is also subject to being placed on probation for six months, and during this period, a dealership is not eligible to become an Active Dealer.

What if a Former Employee Posted a Negative Review

If your dealership has received a review which you believe to be posted by a former employee of your dealership, the review should be reported to our Content Team so that they may look into the situation. CarGully’s Terms of use prohibit reviews from anyone who has been affiliated with the automotive industry in the previous five years, and our Content Team may remove reviews which can be confirmed to be submitted who worked within the industry in that time.

To report a review for a Terms of use violation, please email us at support@cargully.com.

When reporting the review, please provide any information you have that will help our Content Team identify the review as being submitted by a former employee.

Review Recommendation as Positive or Negative is Incorrect

If you have received a review where the review recommendation (as a positive or negative experience) does not match the score and content of the review, this is most likely due to the reviewer clicking the  wrong button when submitting their review, causing the review to be marked incorrectly. Our Content Team is happy to investigate and, if they determine that the recommendation was made in error, make the necessary corrections.

To report a review to our Content Team, please email us at support@cargully.com.

Does CarGully censor reviews?

We urge you to use proper language that is suitable for the general public. An articulate review enhances a reviewer's credibility much more than the use of profanity. CarGully may, in its sole discretion, edit or remove a review if the review was not submitted in accordance with the rules of our Terms of Use .

Reviews from Previous Ownership Showing on Your CarGully Page

If your dealership has recently changed ownership, we would be happy to remove old reviews from the previous owners. To do so, we will need proof of new ownership. This can be in the form of a bill of sale, or any official documentation with a date, stating that the dealership has changed hands.

You may send the official documentation as an attachment to support@cargully.com, and our Content Team will review the document and remove the old reviews accordingly. If we require any further documentation, we will follow up with you as needed.

Report a Review

If your dealership receives a review which you believe is not valid to be posted, you may report the review to the CarGully Content Team, who will compare the review against our Terms of Use to see if the review can be removed, or if any further action can be taken.

Duplicate Review

We only allow one review per experience, so reviews that describe the same experience will be flagged as duplicates. Reviews may also be flagged for duplication if they contain matching user data – the IP address, device ID, user account, host information, etc – as that behavior indicates activity that violates our Terms of Use. 

If you have received a review that you believe to be a duplicate of another review for your dealership, please report the review to our Content Team. When reporting a review as a duplicate, please let us know the screen name and date of the review you believe to be the duplicate, and if needed, any other information that could help our Content Team to identify the review as a duplicate.

Former Employee

Recently terminated employees attempting to retaliate against the dealership occasionally submit false reviews, and that behavior is prohibited as those experiences are either irrelevant to the consumer experience or completely made up. Reviews are intended to detail the experience of average consumers, so reviewers cannot be affiliated with any auto dealership or manufacturer, currently or within the past five years. This prohibition extends to immediate family members, wholesalers, exporters, fleet managers, and anyone employed to interact with a dealership in a manner outside of the normal consumer experience.

If you believe a review of your dealership was posted by a former employee or someone affiliated with the auto industry, you may report the review so that we can look into the situation. When reporting a review for this reason, please provide as much information as possible about both the employee you believe to be responsible (name, email address, social media profiles etc.) as well as why you believe the review was submitted by this person.

Fraudulent Review

We consider reviews that willfully violate our Terms of Use to be fraudulent. This can include, but is not limited to, content that is intended to defraud or harm another, content written by a dealership to increase their score or to lower the score of another, references to the physical appearance of others, attempts to obtain money and services beyond the scope of the transaction in exchange for removing the review, racial and ethnic references, and threatening or violent speech. 

If you believe that your dealership has received a review submitted under fraudulent pretenses, please report the review to us. When reporting a fraudulent review, please be specific in your message to let us know how you identified the review as fraudulent.

Incorrect Dealer Page

Occasionally, reviewers navigate to the incorrect page, especially in cases where there is a commonly used name or multiple dealerships for the same brand in a small area. If you need to report a review for this reason, please be sure to let us know which page you believe the review is intended for.

Other

If you believe that a review does not belong on the page for a reason that doesn’t fall into any of the above categories, it should be reported as other. Please note that in order to ensure consistency and integrity of our content, all reviews are subject to the same guidelines. We will judge the review against our Terms of Use policies to determine whether or not it should be removed.

If you report a review for this reason, please be as detailed as possible in your message explaining why you believe the review should be removed.

5 Day Rule

If the dealership sends a private response through the dealer panel within 90 days of receiving a review, and the reviewer does not reply to the message, it can be reported and will be considered for removal. The 5-Day Rule is only applicable when your dealership does not know the identity of the reviewer and is concerned that the experience described did not actually take place. The 5-Day Rule is used primarily as a fraud prevention measure, and CarGully will not remove reviews for the 5-Day Rule in any instance where the review can be verified as being based on an actual customer experience.

Please note that the 5-Day rule is only available as a reason for reporting a review if the review was submitted in the past 90 days and has been responded to privately, and the reviewer has not replied to the message.

How to Handle a Negative Review

So, your dealership just received a bad review on CarGully, and you need to know what to do next. We are here to help. Negative reviews are an unfortunate fact of life for all businesses, but managed properly, the potential damage of a negative review can be mitigated, and bad reviews can even serve to promote the positive sides of your business. Please see the steps below for how to handle a negative reviews:


Step 1: Send a Private Response.

Private responses are sent directly to the reviewer, and allow you to request more information about the experience or the identity of the reviewer, and to work with the reviewer to attempt to resolve the situation. Many reviewers submit negative reviews because they feel helpless or ignored, and your response may be all it takes to turn the situation around.

Step 2: If you are unable to resolve the situation, send a Public Response.

Public Responses show up directly below the review on your Dealer Review Page. They allow your dealership to post your side of the story, and show anyone reading the review the efforts you have made to resolve the situation. Make sure to "take the high road" and keep the general public in mind when sending your response - A good public response can have a tremendous impact, and can actually serve as a positive for your dealership.

Step 3: If you believe the review violates CarGully's Terms of Use or shouldn't be posted, report it.

If you believe that you have received a negative review that violates CarGully's Terms of Use and should be removed, you can report the review to our Content Team so that they can look into the situation.

How to Improve Your Dealership's Rating?

Whether your dealership is brand new to CarGully or has thousands of reviews and is already highly rated, everyone wants to make sure their overall rating is as high as possible. While our experience has shown that having the highest rating is not as important as consistent, large numbers or positive reviews, the two tend to go hand-in-hand. If you are interested in learning more about how to improve your dealership's overall rating, you can find some tips and ideas below.

What is the overall rating, and how is it calculated?

First, the basics: Every dealership's overall rating is displayed on the upper-right of their Dealer Profile Page. The overall rating is determined as a simple average of the rating of every individual review a dealership has received.

The simple answer, then, to the question of "How do I improve my rating" is: Get more good reviews. You can think of this in terms of following these steps:

  1. Provide a great customer experience.
  2. Mention CarGully and ask for a review from the customer.
  3. Follow up on your request for a review
  4. Try to resolve any negative reviews and ask the reviewer to update accordingly

Step 1 is up to your dealership, but we can help out with the rest. We know that requesting and receiving reviews can be much easier said than done, so below are some ideas and tips for how to generate a steady stream of positive reviews for your dealership.

Ask for good reviews

Ok, again, this sounds simple, but it really is a critical first step in getting reviews. Our research that has shown that reviewers are most often motivated to write reviews because "My salesperson asked me to." When a salesperson mentions CarGully to a customer during the sale to the customer, that customer is much more likely to understand the importance of their review and take the time to write one. CarGully helps to build trust and familiarity between the customer and salesperson, and leveraging that relationship after the sale to get a good review is just as important as building that trust to bring the customer in the door in the first place.

Getting your staff involved is a very important part of collecting positive reviews and raising your rating. It can take a little work to get started, but once positive reviews start rolling in the benefits will become clear, and the process will become routine.

Have a followup strategy to solicit reviews

Asking for reviews is definitely important, but having a good followup strategy to help remind your customer is also an important piece in collecting consistent positive reviews.

CarGully's Basic Listing access allows dealerships to claim their dealership listing on CarGully and reply to reviews on their dealership profile.

Basic Listing access includes:

Public Responses to Reviews

Any administrator with Basic Listing access can respond publicly to any reviews their dealership has received. Public responses allow a dealership to tell their side of the story in the case of a negative review, or to acknowledge and thank a customer who left a positive review. Public Responses are displayed immediately below the review on the Dealer profile Page

Update dealership listing and contact information

Basic Listing administrators can also update contact and listing information for their dealership through their Dealer Panel.

How to Claim Your Dealership with Basic Listing Access

To set up a Basic Listing account and claim your dealership, please follow the steps below:

  1. From the cargully.com, at the bottom of the home page click "Register your Dealership" or ‘Register your Service Centre”.
  2. Enter the name of Your Dealership in the pop-up window which will open, for your dealership when it is displayed.
  3. Enter your information in the spaces provided and Submit.

OR

  1. Find your dealership on CarGully.com
  2. Click "Claim Your Profile" to submit your request.
    • Please note that we ask for you to claim your listing with an account registered to your dealership email address. If you do not have access to an email address under your dealership's domain, we will need for you to provide us with a contact at the dealership who can authorize your access.
  3. Your request will be routed to our Client Services Team, and you should receive notification that your request has been processed within 2 business days.

Basic Listing: How to Respond to a Review

With Basic Listing access, your dealership has the ability to respond publicly to reviews you have received on CarGully. Public responses for positive reviews allow you to customize your page and stand out from the average dealership, and public responses to negative reviews are a critical part of our best practices, and allow you to address negative reviews with not only the reviewer, but also for the benefit of any potential customers reading  your reviews.

To respond publicly to a review, please follow the steps below:

  1. Log in to your Dealer Panel with an account which has administrative access for your dealership.
  2. Select “Review & Rating” from the heading in the navigation bar along the top of the Dealer Panel
  3. Locate the User you would like to respond to, and click on the “Action” link to Respond.
  4. Select “Respond Publicly” Type your message in the space provided, and click “Submit Review” to send your response.

Once your message has been sent, it will be posted immediately below the review on your Dealer Profile Page. Reviewers do have the option to reply to your message, so we always recommend "taking the high road" and remaining polite and helpful if you are responding to a negative review. Remember that your public response is important not only to the reviewer, but to any potential customers reading your reviews.

Basic Listing: Update Dealership Information

´╗┐You can update our dealer’s information, such as address, website, and phone number, through the Dealer Info page in your Dealer Panel. To access your Dealer Info page and make any updates, please follow the instructions below:

  1. Log in to your Dealer Panel with an account which has administrative access for your dealership.
  2. Select “Basic Information”, “Contact Information”, “Service Information” in the navigation bar along the top of the Dealer Panel Dealership
  3. If you find difficulty in anything, please contact our team at support@cargully.com.

There are various ways to advertise on CarGully right from Home Page to Inner Pages.

Please email us at info@cargully.com.